IST Revolutionizes Customer Experience by Showcasing Smart Teller Machines at Cairo ICT
IST (Idol System for Technology), the strategic partner of GRGBanking, continues to affirm its leadership in the financial technology sector through its prominent participation in Cairo ICT, running from November 16th to 19th. At its stand, IST is presenting its latest innovative solutions designed to support digital transformation strategies and the automation of bank branches across the region.
The core focus of IST’s showcase this year is its Smart Teller Machines (STM) solutions. The company is highlighting two advanced models: the I64A and the i64P. Both machines represent a new generation of banking interaction, relying on self-service, assisted self-service, and remote assistance channels.
I64A: Migrating Complex Counter Services to Self-Service
The I64A Smart Teller Machine is an intelligent banking terminal specifically designed to ensure the easy and seamless migration of complex counter businesses to efficient self-service channels. This machine equips banks with a wide range of functionalities, fulfilling comprehensive customer needs through a unified business processing platform.
Key services offered include account opening, card dispensing, contract signing, and customized financial consultation. This directly contributes to increasing counter business efficiency, optimizing the user experience, and significantly cutting operational costs. The I64A is also easy to deploy in branch lobbies or 24-hour service zones as an effective way to expand banking service channels.
i64P: The Portable STM for Door-to-Door Banking
The i64P Portable Smart Teller Machine represents a qualitative leap in expanding banking networks with minimal overhead. This device is distinguished by its compact, portable design, integrating optional biometric, card printing, and identity verification modules.
The true value of the i64P lies in its ability to empower tellers to “get closer to customers” by providing comprehensive door-to-door banking services, whether at corporate offices or high-net-worth customer locations. This dramatically saves customer time, enhances the overall experience, extends the banking service network with high flexibility, and reinforces leadership in digitalization.
IST’s Commitment to Innovation and Digital Transformation
The I64A and i64P solutions underscore IST’s shared vision with GRGBanking toward smarter, more efficient banking branches. IST is committed to providing the financial sector in Egypt and the wider region with technologies that not only drive cost optimization but, more importantly, redefine the bank-customer relationship through new, real-time collaborative interaction models. These solutions are the ideal tool for banks seeking to transform existing branches into high-value consultation centers and elevate the digital experience beyond the confines of the traditional branch.
